Operations Management Essay Example for Free

Operations Management Essay 1. History Since starting out in 1989, the Glad Group has grown to become one of Australias leading property service providers. Initially established as Glad Cleaning Services, the company provided cleaning solutions for shopping centres and businesses. In November 2006 Glad Cleaning Services re-branded itself to the Glad Group, now offering integrated property solutions. With a strong focus on customer service and great value pricing, the Glad Group has continued to develop and maintain long-term relationships with its clients over the years. Company founders Nick and Lucy Iloski recognised there was a need to offer an integrated service that specialised in flexible solutions for the retail and commercial markets. Their customer focused approach was welcomed in the market and the company grew rapidly. Today, the Glad Group excels in five key property services: Retail Cleaning, Commercial Cleaning, Security, Maintenance, and Waste Management Environmental Solutions. Glad offers these services individually, or as an integrated property solution. 2. Introduction 2.1. Customer Service The Glad Group is based on a culture of integrity and dedication. Commitment without compromise underpins every operation Glad undertakes. Glad Group takes customer service seriously and aims to deliver enduring value through innovative, customer focused property solutions that provide a safe, clean and friendly environment for clients, their customers and the community. High standards of customer service are obtained through employee training, compliance, and industry innovation and embracing technology. Individuals are empowered through an environment of support and encouragement, making service and solutions quicker and easier for clients. The Glad Group believes trust, integrity, and dependability is essential in every working relationship and always treats clients, employees, contractors and community ethically and with respect. 2.2. Quality Control The Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glad’s comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents. 3. Location The Glad Group has been providing property services to the Australian market since 1989. Today the Glad Group is proud to provide services nationally to a range of market sectors including major, regional and neighbourhood shopping centres, commercial buildings, schools and universities, federal, state and local government offices and financial institutions. Glad Commercial Cleaning has several work locations. Investa Property Group, which is one of the clients of Glad Group, owns the office building at Deutsche Bank Place, 126 Phillip Street, Sydney. Located on the prime eastern edge of the CBD, Deutsche Bank Place has commanding and unrestricted views of Sydney Harbour and the Botanical Gardens and it is very convenient for employees to travel to and from. Deutsche Bank Place is a 240 m skyscraper in Sydney, New South Wales, Australia. It is located at 126 Phillip Street in the north-eastern end of the central business district, across the road from Chifley Tower. Construction began in 2002 and was completed in 2005. The buildings architect is Norman Foster of Foster and Partners. Deutsche Bank is the primary tenant, occupying 9 floors and owning the naming rights. It is owned and managed by Investa Property Group. Other major tenants are Allens Arthur, Bain Company and Seven Wentworth. The 42,256m ² of total net lettable area boasts a NABERS Energy rating of 4.5 stars and a spectacular entry plaza. The building also offers cafà ©s, a brassiere, tenant showers, lockers and bike racks, a child care centre and outdoor areas. Located at the top of Hunter Street in the heart of the CBD, it is readily accessible by car and all public transport options. 3.1. Access It is very important these kind of commercial buildings to be easily accessible because there are lots of employees working in this building assuming 100 people for each level for a building that has 31 commercial levels beside other workers such as cleaners and securities as well as to receive the deliveries inside conveniently and timely. 4. Action Plans 4.1. Sustainability At Glad people believe corporate responsibilities include protecting the environment. Thats why an accredited environmental management system was developed. This system helps identify products or services that could affect the environment. To assist the system several policies, codes of practice, guidelines and International standards were adopted which exceed legislative compliance. All this ensures the best outcome for the environment. Every Glad employee receives training and development in the companys environmental system. It is very important to continuously develop and tailor site specific training and education packages that focus on recycling and sustainability solutions and procedures. The Glad Group use and offer the following environmentally friendly products and services: ï  ¶Green cleaning products and water wise machines Reusable microfiber cleaning cloths Water recycling products Biodegradable products Waste management (recycling) consultancy Recently, Glad acquired the most powerful portable high pressure steam cleaner in Australia. This new chemical free steam cleaner is a powerful unit that is not only environmentally friendly but also provides: Improved levels of sanitisation Indoor/outdoor applications Graffiti removal Water heated to extremely high temperatures killing bacteria, mould and viruses in large areas Chemical free portable high pressure steam cleaning for carpets Ideal for pavement/hard surfaces/entries facades Pollution free operation Uses recycled water system Extraction of waste water (waste water is taken to the site and then removed from the site) 4.1.1. New Steam Clean Technology The Glad Group have mobile chemical free cleaning technology that can come to your site and clean just about anything, from floors and carpets, to car parks and railway platforms. Not only does the system of high pressure (3000 PSI) and steam (260 °C) clean, it also removes the waste and residue instantly via the extraction system (400 ft of hose). Furthermore, not only does the truck bring its own water, it takes the waste water away for recycling. 4.2. Risk and Insurance Management The Glad Group takes hazard assessment and risk management very seriously. Glad’s comprehensive approach ensures clients; their customers and employees are safe from hazards that might cause injury. Glad commission Proclaim to actively investigate and manage public liability claims swiftly and professionally on behalf of the Glad Group and clients. Prior to the commencement of any contract a risk analysis is conducted, site specific safe work method instructions are designed and then audit on an ongoing basis. To further improve safety, Glad also operates a cutting edge software system called Glad Easi. Its a touch screen reporting program designed to provide an effective and auditable trail of information regarding employees, contractors and visitors within work sites. Due to the comprehensive approach to health safety and the efficiency of reporting methods, the Glad Group has one of the lowest public liability and workers compensation premiums in the industry. This results in considerable cost savings to clients. 4.3. HR Compliance The Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glad’s comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents 4.4. Induction and Training All Glad Group employees are selected through an extensive interview process. Applicants must also provide evidence of their eligibility to work in Australia. Further checks such as, criminality record and immigration (DIMA) are then conducted by the Human Resource Department to ensure eligibility. Prior to issuing all cleaners, security guards and maintenance personnel with photo identification cards, the Glad Group provide detailed induction training at Head Office via Glad Compliance Department. This includes a number of training videos incorporating OHS endorsed procedures and detailed site instructions. All training is evaluated and recorded on an employees electronic training record. Eligible staff is also enrolled in Certificate I, II, III and IV courses in Cleaning and Asset Maintenance. Each of supervisors has a certificate in Asset Maintenance and extensive site experience for commercial and retail sites. 5. Innovation 5.1. G.M.R The Glad Mobile Reporting system is a powerful and flexible software solution used on hand held PDAs. This software has assisted the Glad Group in the management of property services and the assets and life cycles of our clients properties. The benefit it provides to clients is real-time on-site inspection reports such as: Quality assurance inspections Incident/accident reporting Damage/condition reporting OH S audits 5.2. Glad Easi The GLAD EASI system is a touch screen software solution designed to provide an audit trail of vital information for the Glad Group and its clients. The GLAD EASI system captures data such as: Time and attendance Employees entering and exiting the premises with delivery of information at both entry and egress Authorised entry for contractors and safety requirements to be met on entry and egress Safety aspects associated with the sites The system is also used for ongoing training of site personnel via extensive OHS video series. 5.3. Escalator Machine An innovative widely used easy to move machine to clean hard floor, stairway and escalator is coming soon to be used not only for ease of use but to save time as well.

Essay --

In today’s socio-political currency, often there is cheapened ‘Hero Inflation’ devoid of serious moral reflection in indiscriminate glory of dubious value. Within that promiscuous praise that greases the path for bottom of the barrel hyperbole debased hero-worshipping, and if you throw partisan vituperation of political complexities in the mix, it becomes absurd ventilation of the small soul’s lowest common denominator. You get all kinds of cluttered mind, suffocating echo chamber, denialism barking on style over substance. In their politically charged hyper reality, truth is variable, partial and filtered through narrow partisan optics. Soullessness of the chattering class are so vein that even old chestnuts falling from their favorite leaders’ mouth are treated like jewels. You may call it a mix of Rolling Stone and Mad magazines, with a dash of National Lampoon tossed in. Now with these elements getting into street politics outlier, ideologies get calcified, cocooned and extremism galvanized; unpersuaded by conventional understanding of facts, figures, & evidence; and always dismissive of the legitimacy of its political opposition. Leaders for whom they root for, are many a times are truly incompetent, can’t even recognize their own incompetence and that reigns supreme. They thrive in sloganeering & narrow echo chambers, where they listen to themselves and their supporting cast, and that keeps them going, forgetting that the rest of the country think they're empty-head, crazy. Because of these framed-up political game, national interest suffers, and whole nation eventually pays dearly for that. Looking at current politicking & electioneering in Dhaka, you can’t take politics out of these political elements. They are into polit... ...has also a partisan biasness in favor of Prime Minister Hasina’s Awami League. Their repeated, open interference in Bangladesh politics raises eye-brows in many quarters, more so because India is delaying in implementation of agreed India-Bangladesh Land Boundary protocol, water-sharing accord from common river of Padma & Teesta. Some even believe, India care less to be an honest broker, rather they are part of this turmoil instigator. Today Bangladesh is at the political cross-road. Controversy withstanding, diplomatic club is the last resort to bring some common-ground in this politically charged environment. Will they succeed? If they don’t, current political impasse would turn into a train-wreck waiting to happen. So I would urge upon all my fellow Bangladeshi compatriots to exert maximum pressure for finding a common ground & compromise. God bless Bangladesh.

‘Harmonium’ and ‘Manhunt’ Essay

The speaker’s attitude towards his father in ‘Harmonium’ is honest and realistic. The speaker names the brand of his organ â€Å"Farrand Chapelette† and he names places such as ‘Marsden’ in Yorkshire possibly having a connection of where he and his father grew up. This makes the poem a lot more personnel and therefore the poet manages to gain sympathy from the reader. The use of honesty makes the poem a lot more sentimental whereas in ‘Manhunt’ the wife keeps their background quite discrete. Although the poem does explore the physical and mental effects of dealing with war injuries, it doesn’t include the wars in which he’s participated in and any other personnel information. The poem ‘Manhunt’ is a lot less specific than ‘Harmonium’, which makes it relevant to many other war victims. The husband in Manhunt is not open to his experiences of the past. The speaker in ‘Harmonium’ uses colloquial language to create a friendly, warm, conversational tone. In ‘Harmonium’ Simon Armitage uses language like â€Å"bundled off to the skip† to try and say that the Harmonium is broken. In the poem Manhunt the speaker uses a more compassionate tone, which makes the poem touching. This is created when she unravels the list of her husband’s injuries with each injury getting worse and more heart-breaking. Both of the poems use imagery to convey their feeling to their loved ones through images. In the poem ‘Harmonium’ the speaker’s father is portrayed as a broken ‘Harmonium’, which helps the reader visualize the physical and mental state of the child’s father. In the poem ‘Manhunt’ the husband is continuously referred to images reflecting his health. He is described as having a ‘fetus of metal beneath his chest’ giving the reader a visual image of the metal bullet buried beneath his skin. In the poem ‘Harmonium’ Simon Armitage uses parallelism to intensify the relationship between father and son. He does this by repeating ‘and he, being him†¦.and I, being me† this shows how the son will take the place of his father as time goes on. However in the poem ‘the Manhunt’ the speaker  links herself to her husband. Her husband is described as being the victim of a Manhunt and the poem explains how she is trying to regain her husband’s trust and confidence the idea that the husband is involved with this Manhunt is repeater throughout the poem. The wife is described as ‘widening her search’ to regain her husband; this links to the title ‘Manhunt’. In the poem ‘The Manhunt’ the speaker uses lots of sensational, loving verbs in the poem, reflecting the intimacy of husband and wife, and keen devotion from the wife hoping to heal her husband. The wife says that she is able to ‘climb the rungs of his broken ribs’, a closely observed detail of her hands exploring the altered body of her husband. The idea of the ladder is reflective of the effort involved in the wife’s gradual search for answers. This demonstrates the wife’s confidence when she speaks. However, in ‘Harmonium’ the speaker uses indefinite descriptions such as ‘shallow or sorry’ and ‘phrase or word’; this shows that the speaker is not very comfortable and confident about talking about his father, this suggests that he might be regretful or resentful of his past decisions. The writer feels inadequate. The poem ‘Harmonium’ has four stanzas of different lengths. The first stanza describes the harmonium ready to be throwed away. The next is a closer investigation of the instrument, with detailed descriptions of its parts. The third stanza considers the history of the instrument. The final stanza, which describes carrying the harmonium from the church, is concerned with the relationship between the speaker and his father. However in ‘The Manhunt’; the poem consists of a series of unrhymed couplets. This creates a sense of fragmentation, which matches the feelings of the soldier’s wife as she try’s to understand the man her husband has become. The poem describes the phases of a wife’s search for answers from her injured husband who has recently returned from a war zone. The poem ends when the search is closed. In conclusion the speaker’s attitudes in both poems are quite similar since they are both by Simon Armitage however the spea ker in ‘Harmonium’ takes a more honest and realistic approach with a colloquial tone than the discrete, unspecific, compassionate speaker in ‘The Manhunt’.

From The Previous Paper, The Proposed Diabetes Policy...

From the previous paper, the proposed diabetes policy requires guidelines to be developed which will promote adherence to diabetes management recommendations among diabetes people in the United States. The advocacy campaign focuses on encouraging the American Diabetic Association to create guidelines for endorsing adherence to the diabetes management recommendations and develop legislation that will require the guidelines to be adopted by the health facilities dealing with diabetic patients (WHO, 2016). Hence the law should make all the health care providers, patients, health planner and all other employees adhere to those guidelines to improve the care of diabetes patients. Establishing a legislation that needs health care to adopt the†¦show more content†¦Effect of the existing law to the proposed policy. Non-adherence to medication is common in the US and is one of the main challenge public health sector faces. Even though the challenge results in significant wastage of resources in the health sector, there are no regulations in the US that address the issues (Knickman Kovner, 2015). Through estimation, half of the medications of chronic diseases are not taken as required. Non-adherence to medication has also impacted the individual patients negatively. Thus, the effort being taken to reduce the problem of chronic diseases such as HIV/AIDS, diabetes, cancer and heart diseases remains a challenge due to non-adherence to medication. Many resources in the health sector get wasted as their deployment do not to attain the intended result. Although there are laws in the health sector, no legislation that gives the direction on how to deal with non-adherence to the diabetes management recommendations, hence the proposed diabetic policy will not be affected by the current law in the health sector. The diabetic policy will only promote adherence to diabetes management recommendations for people with diabetes and other chronic diseases. It will enhance the level of adherence to treatment in diabetes patients in the United States. Methods that will be used to influence legislators and policy makers. To enhance the success of implementation of the policy, â€Å"three legs† of lobbying will be utilized includingShow MoreRelatedEssay On Quality Improvement Plan3151 Words   |  13 Pagesburden of diabetes and the lack of diabetes care providers, barriers and resistance for utilization of Advanced Practice Registered Nurses (ARPRNs) to provide diabetes care continues to exist. According to the Centers for Disease Control and Prevention (CDC) (2017), an estimated 30.3 million people have diabetes, with greater than 90% having Type Two Diabetes. In Saline County, Kansas, 12 % of the population has been diagnosed with diabetes (Robert Wood Johnson Foundation, 2016). 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